At Valerian Escape, we are committed to providing a seamless shopping experience and ensuring that your products arrive safely and promptly. This Shipping Policy outlines how we handle the shipment of your orders.
1. Shipping Methods
We offer a variety of shipping methods to meet your needs. When placing an order, you will be presented with the available shipping options at checkout. We work with trusted carriers to ensure the safe delivery of your items.
2. Shipping Costs
Shipping costs will be calculated during checkout based on the delivery address and the shipping method selected. You will be able to view the total shipping charges before completing your purchase.
3. Order Processing
Once your order is confirmed, we will begin processing it as quickly as possible. Orders are typically processed during our regular business hours, and we strive to ship all orders promptly. Please ensure that the shipping details provided are accurate to avoid any delays or issues with delivery.
4. Packaging
We take great care in packaging your items securely to ensure they arrive in perfect condition. All products are packaged with protective materials to prevent damage during transit.
5. International Shipping
As Valerian Escape operates worldwide, we offer shipping to many international destinations. International shipping rates and delivery times will vary depending on the destination country. The customer is responsible for any applicable duties, taxes, or customs fees that may apply to international orders.
6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery. You can use the tracking number to check the status of your shipment with the relevant carrier.
7. Lost or Damaged Items
If your order is lost or damaged during transit, please contact our customer service team immediately at [email protected]. We will work with the shipping carrier to resolve the issue and ensure you receive your items in a satisfactory condition.
8. Customer Support
If you have any questions or concerns regarding your order or shipping, please feel free to contact us at [email protected]. Our customer service team is here to assist you with any shipping-related inquiries.